FREQUENTLY ASKED QUESTIONS
Do you guys contact the winner on Social Media?
NO! We NEVER message our winners on Social Media! We contact our Grand Prize Winner via Email & Phone Call. If you have been contacted over social media and been told you are a winner, you are being contacted by a scammer!!
Is this legit... Can I actually win??
Yes! We are a legit company and our giveaways are eligible to people of Canada (excluding Quebec) that are the age of majority in their province.
How do I enter the current giveaway?
Our entering process is simple! Every $1 spent in our store will get you entries to win! For example if the current entry multiplier is 10X and you spend $100 on merchandise - you will receive 1000 Entries to Win!! All entries are automatically calculated by our system at checkout and sent to our contest company's management system for the winner drawing once the giveaway ends!
I placed an order, how do I know if I'm entered?
Once you complete checkout our system will automatically record your entries! Place one, two, three or even 100 orders, all of your entries will be AUTOMATICALLY COMBINED!
How do I know how many entries I have?
Your total entries are calculated after checkout! You can check your total entries in your confirmation email.
How long does it take to process my order?
Due to high volume, processing orders takes anywhere from 3 to 5 days.
How do I know if my order has shipped?
You will get a Shipping Confirmation to the email you entered at checkout.
*NOTE: If you have not gotten any emails from us after placing your order, it is likely that you mistyped your email address during checkout. Please email our Customer Support team at firstname.lastname@example.org to have your email address checked or corrected.
My order still hasn't shipped after 3 days, is there a problem?
Sometimes there are processing delays with the print company such as.. machine down, bad batch, holidays etc.. You should anticipate 3 to 5 days for processing.
I picked the wrong size/ color/ item on the order I just submitted. What do I do?
Please send an email to email@example.com with your order number as the subject and we will be more than happy to help you resolve your issue!
My address is wrong on my order, how do I adjust this after the order is placed?
Please send an email immediately to firstname.lastname@example.org with your order number, name, and the correct shipping address so we can take care of you as soon as possible!
My package is being shipped back to Fast Culture, what happened?
Sometimes the delivery service cannot fulfill the delivery due to incorrect shipping information or the package was damaged severely during transport. Please send us an email explaining your situation as well as your order number, name and shipping address and we will be sure to fix everything!
My question isn't listed here, what should I do?
If you have any other questions please email us at email@example.com and we will get back to you as soon as possible!